We have an electronic workflow and accept all MAC and MAC compatible files. All art files need to be setup per our guidelines in acceptable programs (current versions of QuarkXPress, InDesign, Illustrator, Photoshop, FreeHand and CorelDraw). Unacceptable programs include Microsoft Word, Publisher and PowerPoint. Standard catalog items must be submitted on our design templates. We cannot guarantee the use of any non-MAC PC file. Incorrect files will delay production and charges to correct or alter files will be billed at $150.00(R) per hr. All files must have a completed Digital File Checklist form, color separated lasers, printer & screen fonts, and attached or embedded graphic files. Do not apply traps. When utilizing our FTP site or e-mailing smaller files, be sure to properly label the transmission with your dealer information so we can match it to your order. The use of traditional black & white art or films may incur additional charges.

All customer submitted disks are returned after the job has been completed. All foil & emboss dies, submitted films, custom diecutting dies and archived files are kept for 24 months. At that point, if we have not received a request for return, materials are discarded without notice.

All submitted copy is reviewed before production. We pride ourselves on making every effort to ensure accuracy and that your expectations are met. However, we are not liable for errors in customer submitted art, films or designer's files that inadvertently become part of the product. We are not responsible for unexpected file output if no color separated hard copy of designer's files are sent.